Order Exceptions

This event is triggered when an order exception is added to an order. The event will have a topic of order.exception.created.

createdAt

The timestamp when the order exception was created in ISO 8601 format.

orderId

The unique identifier for the order.

poNumber

Purchase order number associated with this order. Defined by the person that placed the order. Is null when not available.

sku

The SKU associated with the exception, if applicable. Note that this may be a distributor SKU that doesn’t exist in the SIBI system. Will be null when not available or not applicable.

message

A description of the exception that occurred.

category

The category of the exception. Will always be null at the moment.

Example payload

{
  "topic": "order.exception.created",
  "data": {
    "createdAt": "2025-03-18T15:30:45.123Z",
    "orderId": "ORD-12345XYZ",
    "poNumber": "customer-po-number",
    "sku": "1234567890",
    "message": "This is an exception message",
    "category": null
  }
}