Orders represent product purchases and fulfillment in SIBI. While they can be created from accepted offers, orders can also be created directly or through other channels.

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Benefits

  • Operational: Flexible order creation, automated processing, and rule-based approvals
  • Financial: Streamlined payment handling across multiple purchase channels

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Core concepts

Order

Record of a product purchase and its fulfillment process

Line Items

Products and services included in the order

Internal Approval

Authorization workflow for order processing

Source

Channel through which the order was created (offer, direct purchase, etc.)

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Order Sources

Offer Acceptance

Created when a customer accepts a home warranty claim offer

Direct Purchase

Created through direct product purchase on SIBI platform

Storefronts

Created via personalized storefronts

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Order Lifecycle

1

Creation

Order created with product, customer, and property information
2

Validation

System checks order rules and requirements
3

Approval

Internal review and authorization if required
4

Processing

Payment processing and submitting to partner for fulfillment
5

Completion

Delivery confirmation

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Terminal States

Completed

Order successfully fulfilled

Canceled

Order terminated before completion

Rejected

Order denied during approval

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Features

Automated Rules

Configurable validation and approval rules for different order types

Payment Integration

Built-in payment processing and status tracking

Event System

Real-time updates and notifications throughout order webhooks

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Next Steps

1

Review Documentation

Read through API reference and order workflows
2

Development

Set up test environment and create sample orders
3

Testing

Validate order flows and payment processing
4

Production

Deploy your order integration