Orders
Process and manage orders in the SIBI platform
Orders represent product purchases and fulfillment in SIBI. While they can be created from accepted offers, orders can also be created directly or through other channels.
Benefits
- Operational: Flexible order creation, automated processing, and rule-based approvals
- Financial: Streamlined payment handling across multiple purchase channels
Core concepts
Order
Record of a product purchase and its fulfillment process
Line Items
Products and services included in the order
Internal Approval
Authorization workflow for order processing
Source
Channel through which the order was created (offer, direct purchase, etc.)
Order Sources
Offer Acceptance
Created when a customer accepts a home warranty claim offer
Direct Purchase
Created through direct product purchase on SIBI platform
Storefronts
Created via personalized storefronts
Order Lifecycle
Creation
Order created with product, customer, and property information
Validation
System checks order rules and requirements
Approval
Internal review and authorization if required
Processing
Payment processing and submitting to partner for fulfillment
Completion
Delivery confirmation
Terminal States
Completed
Order successfully fulfilled
Canceled
Order terminated before completion
Rejected
Order denied during approval
Features
Automated Rules
Configurable validation and approval rules for different order types
Payment Integration
Built-in payment processing and status tracking
Event System
Real-time updates and notifications throughout order webhooks
Next Steps
Review Documentation
Read through API reference and order workflows
Development
Set up test environment and create sample orders
Testing
Validate order flows and payment processing
Production
Deploy your order integration