Benefits
- Operational: Automate claim processing, standardize workflows, and reduce manual work
- Financial: Generate upgrade revenue while reducing processing costs
- Customer: Provide clear options, quick resolutions, and transparent self-service choices
Core concepts
Replacement Product
Base product covered by warranty
Buyout
Cash settlement option for claim resolution
Upgrade
Premium product available for additional cost
Difference Payment
Amount customer pays for upgrade (upgrade price minus covered amount)
Offer States
1
Pending
Initial offer creationNext states:
- Generating Upgrades
- Ready
2
Generating Upgrades
Computing upgrade optionsNext states:
- Ready
3
Ready
Prepared to send to customerNext states:
- Awaiting Customer
- Canceled
4
Awaiting Customer
Sent to customerNext states:
- Order Placed
- Buyout Selected
- Expired
- Canceled
Terminal States
Order Placed
Customer selected replacement product
Buyout Selected
Customer chose cash settlement
Canceled
Offer terminated
Expired
Past validity period
Customer Experience
Accept Replacement
Get your covered replacement product delivered and installed at no additional cost.
Choose Buyout
Receive a cash settlement directly to handle the replacement yourself.
Select Upgrade
Choose an upgrade product and pay the difference between your coverage and the upgrade price.
Next Steps
1
Review Documentation
Read through API reference and authentication requirements
2
Development
Set up test environment and create sample offers
3
Testing
Test customer experience and monitor metrics
4
Production
Go live with your integration