Offers are the core mechanism for resolving home warranty claims, providing customers with replacement products, upgrades, or buyout options.

​
Benefits

  • Operational: Automate claim processing, standardize workflows, and reduce manual work
  • Financial: Generate upgrade revenue while reducing processing costs
  • Customer: Provide clear options, quick resolutions, and transparent self-service choices

​
Core concepts

Replacement Product

Base product covered by warranty

Buyout

Cash settlement option for claim resolution

Upgrade

Premium product available for additional cost

Difference Payment

Amount customer pays for upgrade (upgrade price minus covered amount)

​
Offer States

1

Pending

Initial offer creation

Next states:

  • Generating Upgrades
  • Ready
2

Generating Upgrades

Computing upgrade options

Next states:

  • Ready
3

Ready

Prepared to send to customer

Next states:

  • Awaiting Customer
  • Canceled
4

Awaiting Customer

Sent to customer

Next states:

  • Order Placed
  • Buyout Selected
  • Expired
  • Canceled

​
Terminal States

Order Placed

Customer selected replacement product

Buyout Selected

Customer chose cash settlement

Canceled

Offer terminated

Expired

Past validity period

​
Customer Experience

Accept Replacement

Get your covered replacement product delivered and installed at no additional cost.

Choose Buyout

Receive a cash settlement directly to handle the replacement yourself.

Select Upgrade

Choose an upgrade product and pay the difference between your coverage and the upgrade price.

​
Next Steps

1

Review Documentation

Read through API reference and authentication requirements

2

Development

Set up test environment and create sample offers

3

Testing

Test customer experience and monitor metrics

4

Production

Go live with your integration